Frequently Asked Questions

Frequently Asked Questions (FAQs)

General Information

How can I make a comment or complaint?
Please refer to our contact us page regarding all feedback.

What do I do if I have left something on a bus?
If you leave something on a bus, please contact our Lost Property Department via our contact us page.

 

Routes & Timetables

Where does South West Coach Lines go?
South West Coach Lines operates road coach services between Perth and the South West region of Western Australia, with a comprehensive network servicing popular destinations and major regional destinations including Bunbury, Busselton, Dunsborough, Margaret River, Collie, Donnybrook, Balingup, Bridgetown, Manjimup and their surrounding communities.

Where do I find a timetable?
See our Express Timetables for departure and arrival locations, times and schedules. These regular and convenient timetables provide connections between south-west communities, Perth city and the International and Domestic Terminals at Perth Airport.

Where can I get on or off the coach?
Passengers can board and disembark services at any of the destinations scheduled in our Timetables. See our Stop Locations for detailed stop information and maps. Stop location maps are provided as a guide only, and passengers are directed to refer to specific instructions detailed each ticket issued at the time of booking confirmation. South West Coach Lines services only deviate and pick-up and drop-off passengers at destinations where an advance booking has been made.

 

Tickets & Fares

What concession fares do you offer?
South West Coach Lines is pleased to offer a range of concession fares and for express coach travel tickets. When booking and travelling on a concession fare, you must be the named cardholder and have your valid concession card with you at all times.

See all the Concessions accepted by South West Coach Lines.

How do I purchase a concession ticket?
Currently concession tickets cannot be purchased online. Concession cards must be shown at the time of booking, which can be done at any South West Coach Lines Booking Centre or Booking Agency.

What is a NetSaver Fare?
South West Coach Lines ‘NetSaver Fare’ is exclusively available online and offers a 10% discount off the standard adult rate. The NetSaver fare includes the same flexibility as other fare types.

 

Bookings & Payments

Can I book without paying?
South West Coach Lines operates on a seat reservation basis. Bookings may be made up to three months in advance and all tickets must be pre-booked and paid in full to secure your seat.

To make a booking with South West Coach Lines, please click here.

Do I need to book in advance?
South West Coach Lines operates on a seat reservation basis. Bookings may be made up to three months in advance and all tickets must be pre-booked and paid in full to secure your seat.

To make a booking with South West Coach Lines, please click here.

How far in advance do I need to book my ticket?
South West Coach Lines recommend all tickets are booked and confirmed no less than seven days in advance. Seating is subject to availability and coaches do fill to capacity on popular timetables and during peak times.

To make a booking with South West Coach Lines, please click here.

What methods of payment are accepted?
South West Coach Lines accept cash, eftpos, Visa and MasterCard payments at any attended South West Coach Lines Booking Centre or Booking Agency. South West Coach Lines accept Visa and MasterCard payments via phone or online when purchasing tickets for adults, accompanying children and WA Seniors who hold a valid Senior SmartRider.

How do I change my booking?
To change a booking please contact a South West Coach Lines Booking Centre in person or by phone.

See alternative ways to contact us

Are tickets refundable?
Tickets are non-refundable or transferable. For full details, please refer to our Conditions of Carriage. Travel details may be changed or your ticket converted to an open ticket for use at another time, within three months.

To change a booking please contact a South West Coach Lines Booking Centre in person or by phone.

Check In & Boarding

What time do I have to check-in?
Generally, passengers should present themselves for check-in no later than 15 minutes prior to departure. Always follow the check-in time instructions and departure time stated on your ticket.

Passengers arriving for check-in within 15 minutes of the departure stated on the ticket may be refused boarding.

Where do I check-in?
Part of the appeal of South West Coach Lines is that our network of West Australian destinations connect fascinating towns and cities not easily reached by other forms of transport.

This means that the embarkation and disembarkation points vary from major city coach stations with South West Coach Lines Booking Centres in Perth and Busselton to transport hubs and roadside stops where the check-in is undertaken by the coach driver.

Typically, at South West Coach Lines Booking Centres where there is a manned check-in desk, you will be checked-in by a member of staff and directed to coach bay for boarding. The exact location of your embarkation and disembarkation coach stop will always be stated on your ticket and confirmation documents.

Please see our Stop Locations for our destinations and general location information.

Are the coaches branded South West Coach Lines?
The majority of coaches operating on the South West Coach Lines network incorporate highly visible South West Coach Lines branding. Occasionally for operational reasons, South West Coach Lines may use replacement or additional coaches that are not in South West Coach Lines livery.

In such cases, there should always be a temporary South West Coach Lines sign in the coach front or side window.

Are seats allocated?

South West Coach Lines does not offer an allocated seating plan. Passengers are invited to select their preferred seat at time of boarding. Some seating is reserved by South West Coach Lines and utilised to accommodate passengers with special needs and will have seating unavailability signs. South West Coach Lines reserves the right to request passengers re-locate to another seat should these signs be removed unauthorised.

 

On-board & Travelling

How much luggage can I bring?
The free luggage allowance is one (1) item of stowed luggage not exceeding 25kg each and one piece of carry-on luggage not exceeding 5kg. All additional luggage will incur a fee per item (maximum of two (2) items).

For further details, please refer to our Luggage Policy.

Can I choose my seat?
Passengers are welcome to sit on any available seat when boarding the coach as we do not allocate seats, with the exception unavailable/reserved signed seating. Should you have any specific seating requests, these cannot be guaranteed, however will be accommodated wherever possible.

Is there a restroom on board the coach?
Our luxury coaches are equipped with restroom facilities at the rear of the cabin. The occupied light is illuminated at the front of the cabin when the facility is in use.

Can I take a bike or surfboard with me?
Bulky items such as surf boards and bikes may be transported, if luggage space is available. These items will attract an additional freight charge per item. All additional luggage must be pre-booked as space is limited. For further details, please refer to our Luggage Policy.

Can I smoke or consume alcohol during my journey?
It is strictly prohibited to smoke or drink alcohol on-board South West Coach Lines coaches.

The coach driver has the absolute authority without recourse to refuse boarding or re-boarding of any passenger under the influence of alcohol who may jeopardize the security or enjoyment of fellow passengers travelling with South West Coach Lines.

Are food or beverages provided or permitted on-board?
South West Coach Lines do not provide or sell food on-board. For the comfort of all passengers and hygiene, it is not permitted to take or consume food or beverages on-board a South West Coach Lines coach, with the exception of bottled water.

 

Charters & Bus Hire

I'd like to charter or hire a bus, can you help with that?
South West Coach Lines offer corporate and private coach charters at competitive rates and offer experienced and professional service.

See our Charter & Bus Hire Services for more information or let us know your requirements by submitting a  requesting a quote. South West Coach Lines will provide an obligation free written quotation and proposal within two business days.

Do you hire buses for Weddings?
South West Coach Lines wedding transport packages offer choice, quality, peace of mind and value for money. Our experienced and professional team can also offer you their extensive and intimate knowledge of the South West to ensure arranging transport for your wedding is a breeze and reflects the care and attention to detail that your Wedding Day deserves. Let us know your requirements by requesting a quote.

 

Special Events

Do you offer any day tours?
Travel via South West Coach Lines from Perth and spend the whole day at the Busselton Jetty! Visit the Underwater Observatory, go diving, snorkelling or fishing or have a relaxing day at the beach with plenty of activities available!